Burntide Official Website › Blog › BurnTide 60-day money-back guarantee
How Does the BurnTide 60-Day Money-Back Guarantee Work?
Orders placed on this website are covered for 60 days from the purchase date. Call +1 (631) 016-1313 with your order ID, then send the jars to the returns address. The buyer pays return shipping. A refund is issued 3 to 5 business days after the return is credited, then takes 5 to 10 days to reach your card.
Know the exit before you enter.
The guarantee terms sit beside the price at checkout. The button below takes you to both.
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See today’s price and guarantee- Window: 60 days from the purchase date on your order email, unless the sales page prints a longer one for your order.
- Who is covered: orders placed on this website. Marketplace and third-party purchases are not.
- How to claim: call +1 (631) 016-1313 with the order ID.
- Cost to you: return shipping is paid by the buyer.
- Refund timing: 3 to 5 business days after the return is credited, then 5 to 10 days to reach the card.
- What it is: a purchase policy, not a medical promise.
What is the BurnTide 60-day money-back guarantee?
It is a refund promise from the seller. If you order through this website and decide within 60 days that BurnTide is not for you, you can return it and ask for the purchase price back. The clock starts on the purchase date shown on your order email. It does not start on delivery day.
Why 60 days and not 30? The most commonly reported wait before any change is 3 to 6 weeks of daily use. A 30-day window would end before many people had a fair test. Sixty days leaves room to finish the first jar, start the second and still decide.
One note on wording. Some orders may print a longer window on the sales page. If yours does, that longer window applies. Without it, count 60 days.
How do you claim a BurnTide refund, step by step?
- Call first. Ring +1 (631) 016-1313 with your order ID. Email to [email protected] also works, but it is slower. A return that arrives with no call ahead is harder to match to a payment.
- Pack the jars. Put your full name, the email address on the order and the order ID on a slip inside the box. These three details let the desk match the parcel to the payment.
- Post it with tracking. Send it to Burntidebalance, 232 Madison Avenue, Suite 1200, New York, NY 10016. Keep the receipt.
- Wait for two clocks. The refund is issued 3 to 5 business days after the return is credited. Your card then shows it after a further 5 to 10 days.
Send returns to the Madison Avenue address, not to the office at 180 Maiden Lane. A parcel sent to the wrong one is usually recovered, but the refund is delayed.
What does the BurnTide guarantee cost you, and what is not covered?
A fair guarantee is one that tells you the costs as well as the promise. These are the parts that do not favour you.
- You pay return shipping. On a larger pack this is a real cost, so it belongs in your pack choice.
- An untracked parcel is your risk. The desk cannot refund a parcel it has no record of receiving.
- The second clock is your bank's. The extra 5 to 10 days is outside the desk's control.
- Marketplace purchases are not covered. The payment never reached this desk.
- Original shipping. Where shipping was charged, ask the desk. It is set at checkout.
- Opened jars. Call and ask. The window exists because you were expected to try the product.
What are the key dates inside the 60 days?
Most missed refunds are paperwork failures, not decisions. People forget the date and drift past it. Four dates are worth writing on the lid of the jar when it arrives.
| Date | Where it comes from | Why it matters |
|---|---|---|
| Purchase date | The order confirmation email | The 60 days run from here |
| Day 55 | Purchase date plus 55 days | The day to decide, with 5 days left for a call and a parcel |
| Day 60 | Purchase date plus 60 days | The window closes |
| Return posted | The day you hand over the parcel | The date a stalled refund is traced from |
A simple plan fits the window. In week one, set a starting measurement. In weeks two to four, just take it, since no reviewer on record reported anything in week one. In weeks five to seven, compare against your starting number. On day 55, act.
What if a claim is refused, partial or a gift?
These cases are less tidy, and they are worth knowing before you order.
- A claim is refused. The usual reasons are that the window passed or the return cannot be matched to a payment. Ask the desk for the reason in writing. Your card issuer is the next route after that.
- Only part of the order goes back. Call before you post. A partial return can be agreed, but only in advance.
- The product was a gift. The refund follows the payment, not the recipient. Whoever paid makes the call, using the order ID from their own email.
- What happens to returned jars. They are received, matched and recorded. Returned supplement stock is not resold.
Does a money-back guarantee mean BurnTide works?
No. A refund window tells you how the seller feels about the transaction. It says the seller expects most buyers to keep the product. That is useful commercial information. It says nothing about what the gummy does.
The evidence questions live elsewhere. No trial of the finished gummy exists. No certificate of analysis has been supplied for lot BUR-26/BU-7406. The blend split is not published. A guarantee does not fill those gaps. It only limits what you can lose while you find out.
If you stop because something does not agree with you, tell a doctor or pharmacist what you took and when, and take the jar so they can read the panel. The refund is a separate conversation with a separate desk. the FDA questions and answers on dietary supplements explains how supplements are regulated if you want the background.
What are the BurnTide guarantee, refund and price facts?
| Item | What the source says |
|---|---|
| Window | 60 days from purchase, unless the sales page prints a longer window |
| What is refunded | The purchase price of the product |
| Covered orders | Orders placed on this website. Not marketplace or third-party purchases |
| How to start | Call +1 (631) 016-1313 with the order ID, or email [email protected] |
| Return shipping | Paid by the buyer. Use tracking |
| Returns address | 232 Madison Avenue, Suite 1200, New York, NY 10016 |
| Refund timing | 3 to 5 business days after the return is credited, then 5 to 10 days to reach the card |
| Price | Not published here. Set on the checkout page |
Frequently asked questions
How long is the BurnTide guarantee?
60 days from the date of purchase, unless the sales page prints a longer window for your order. The date on the order email is the date that counts.
Do I have to return the jars?
Yes. Return shipping is paid by the buyer, so use a tracked service and keep the receipt.
What goes in the return box?
Your full name, the email address on the order and the order ID, on a slip inside the box.
How long does a BurnTide refund take?
A refund is issued 3 to 5 business days after the return is credited. Your card then shows it after a further 5 to 10 days.
Can I return opened jars?
Call +1 (631) 016-1313 and ask. The window exists because you were expected to try the product.
Does the guarantee cover purchases from other sellers?
No. It covers orders placed on this website. A jar bought elsewhere has whatever policy that seller offers.
Our view
Our view is that the guarantee is the strongest part of this offer, and it is a purchase policy, nothing more. Use it the way it is meant to be used: take the product daily, write down your dates and decide on day 55.
If you take medicine or have a condition, ask your doctor first. This page is general information, not medical advice.
Sixty days, one phone number, one address.
If you order, the checkout page shows today's price and the guarantee terms. Write the purchase date down the day the order email arrives.
This website earns a commission when you buy through it.
See today’s price and guaranteeLast updated October 16, 2026
Sources cited in this post
- U.S. Food and Drug Administration. Questions and Answers on Dietary Supplements. https://www.fda.gov/food/information-consumers-using-dietary-supplements/questions-and-answers-dietary-supplements
Reviewed on by Dr. Spencer Berry, MD, Physician. We write from the Burntide label, the Supplement Facts panel on the jar and the distributor’s own paperwork. Where a figure is not published we write “not published” and do not estimate it. This page is general information, not medical advice. Corrections go to [email protected].