Burntide Official Website › Refund Policy
Burntide Refund Policy
Orders placed on this website are covered for 60 days from the date of purchase. Call +1 (631) 016-1313 with your order ID to start a claim, then return the jars to 232 Madison Avenue, Suite 1200, New York, NY 10016. Return shipping is paid by the buyer. Refunds are issued 3 to 5 business days after the return is credited and take a further 5 to 10 days to reach the card.
The whole policy, including the parts that are not in your favour, written to be read rather than to be survived.
The Burntide refund terms in one table
| Term | What it means here |
|---|---|
| Who this covers | Orders placed on burntidebalance.com and paid through its checkout |
| The window | 60 days from the date of purchase on your order email, unless the sales page printed a longer window for your order |
| What is refunded | The purchase price of the product |
| Return shipping | Paid by the buyer. Use tracking |
| Where returns go | Burntidebalance, 232 Madison Avenue, Suite 1200, New York, NY 10016 |
| What to put in the box | Your full name, the email address on the order, and the order ID |
| How to start | Call +1 (631) 016-1313 with the order ID, or email [email protected] |
| Refund issued | 3 to 5 business days after the return is credited |
| Money on your card | A further 5 to 10 days, which is your bank rather than this desk |
| Not covered | Purchases made through marketplaces or third-party sellers |
How to claim a Burntide refund
Call before you post anything
+1 (631) 016-1313 with the order ID. A return that arrives without a conversation first is harder to match to a payment, and that is the most common cause of a slow refund.
Pack the jars with your details
Full name, the email on the order and the order ID, on a slip inside the box. Those three things are what let the desk match a parcel to a payment.
Post it with tracking and keep the receipt
To Burntidebalance, 232 Madison Avenue, Suite 1200, New York, NY 10016. Buyer pays return shipping. The tracking number is your evidence that the parcel was sent.
A fourth step that is not really a step: write the date you posted it in the same place you wrote the purchase date. If the refund has not appeared two weeks after the carrier says it was delivered, that date is what the follow-up call needs.
The Burntide refund terms that are not in your favour
Policies are usually written in the direction that suits the seller. Here is the other direction, stated so nobody is surprised at the wrong moment.
- ✓The clock starts at purchase, not at delivery. If a parcel takes a week, that week is inside your 60 days.
- ✓Return shipping is yours. On a six-jar pack that is a real cost and it is worth factoring in when you choose a pack size.
- ✓An untracked return is your risk. This desk cannot refund a parcel it has no evidence of receiving.
- ✓The second clock is your bank's. Five to ten days after the refund is issued is normal and nobody here can accelerate it.
- ✓Marketplace purchases are not covered. Not as a technicality, but because the payment never reached this desk.
- ✓The guarantee is a purchase policy. It is not a statement about what the product does, and the guarantee page says so at length.
What slows a Burntide refund down
Most refund friction comes from one of four places and three of them are avoidable before you order.
The order email is gone
Search your inbox by date rather than by brand name, and check spam. Without an order ID neither desk can find the purchase. If it is genuinely lost, call +1 (631) 016-1313 with the name, the email and the approximate date.
The window ran out
Day 61 is day 61. The single best defence is to put day 55 in a calendar when the parcel arrives. A four-week plan for the window is on the guarantee page.
The return went to the office
Returns go to 232 Madison Avenue, Suite 1200, New York, NY 10016, not to the office at 180 Maiden Lane, Floor 6, New York, NY 10038. Sending it to the wrong address delays a refund rather than voiding it, and the desk can usually recover it.
The box had no name in it
A parcel of jars with no slip is a parcel nobody can match to a payment. Name, order email and order ID, on paper, inside the box.
What the Burntide refund policy is not
Two things this policy is not, stated because both are routinely assumed.
It is not a medical guarantee. A money-back window is a commercial commitment from a seller. It tells you the seller expects most buyers to keep the product, which is genuine commercial information. It says nothing about what the gummy does, and nothing on this website should be read as a promise of a health outcome.
It is not a substitute for asking a clinician. If you are stopping because something does not agree with you, tell a doctor or pharmacist what you took and when, and take the jar with you so they can read the panel. The refund is a separate conversation with a separate desk.
The FDA and the NIH Office of Dietary Supplements both publish plain guidance on what dietary supplements are and are not, and both are worth reading before any purchase in this category rather than after one.
The four dates a Burntide refund turns on
A refund is easiest to claim when the decision was planned rather than reached in a hurry on day 58. Four dates are worth writing down when the parcel arrives, and all four fit on the lid of the jar.
| Date | Where it comes from | Why it matters |
|---|---|---|
| Purchase date | The order confirmation email | The 60 days run from here, not from delivery |
| Day 55 | Purchase date plus 55 | The day to decide, with five days of margin for a call and a parcel |
| Day 60 | Purchase date plus 60 | The window closes |
| Return posted | The day you hand the parcel over | The date a stalled refund is traced from |
That is the whole of the administration. People who miss a refund window rarely do so because they decided to keep a product. They do so because no date was ever written down and the decision drifted, which is a failure of paperwork rather than of judgement.
Burntide refund questions
When does the 60 days start?
On the date of purchase shown on your order email, not on the delivery date. That is the less generous reading and it is the one the policy states, so it is the one printed here.
Do I pay return postage?
Yes. Return shipping is paid by the buyer. Use a tracked service and keep the receipt, because an untracked return that goes missing is a loss nobody can recover.
Can I return an opened jar?
Call +1 (631) 016-1313 and ask. The window exists because you were expected to try the product, and a policy that only accepted sealed jars would be a policy about packaging rather than satisfaction.
How long until the money is back?
Two clocks. Three to five business days after the return is credited for the refund to be issued, then five to ten days for your card to show it. The second belongs to your bank.
What if I bought it somewhere else?
This policy covers orders placed on burntidebalance.com. A jar bought through a marketplace or a third party has whatever policy that seller offers, and this desk cannot refund a payment it never received.
Order Burntide with the refund route in writing.
Sixty days, one telephone number, one returns address and two clocks. Everything above is what happens if you decide against it.
Price and pack sizes are shown on the checkout page
Order Burntide On The Official WebsiteOne gummy a day · 30 per jar · 60-day money-back guarantee · lot BUR-26/BU-7406
References behind this Burntide page
Every source below was opened and checked. None of them studied Burntide itself; they concern the ingredients, at the amounts the researchers used.
- U.S. Food and Drug Administration. Questions and Answers on Dietary Supplements. https://www.fda.gov/food/information-consumers-using-dietary-supplements/questions-and-answers-dietary-supplements
- National Institutes of Health, Office of Dietary Supplements. Dietary Supplements: What You Need to Know. https://ods.od.nih.gov/factsheets/WYNTK-Consumer/
- U.S. National Library of Medicine, MedlinePlus. Dietary Supplements. https://medlineplus.gov/dietarysupplements.html
Every page, every journal post, the bottle facts and the ingredients go through review by Dr. Spencer Berry, MD before they ship. We write these pages from the Burntide label, the Supplement Facts panel photographed on the jar, and the distributor’s own paperwork. We cite public research for apple cider vinegar and beta-hydroxybutyrate, and we print “not published” wherever the label withholds a figure rather than estimating it. Where the manufacturer’s own listing artwork claims more than the panel supports, we say so on the page. Corrections are made on the page itself and the review date moves forward. Write to [email protected]. Last reviewed September 2026 by Dr. Spencer Berry, MD.