Burntide Official Website › Contact
Contact Burntidebalance
Two desks. Tracking, changes and refunds go to +1 (631) 016-1313 or [email protected]. Pages, typos, privacy and press go to [email protected], Mon–Fri 9:00am–5:00pm ET. The office is at 180 Maiden Lane, Floor 6, New York, NY 10038 and returns go to 232 Madison Avenue, Suite 1200, New York, NY 10016. The website desk cannot see orders.
Every contact detail this desk has, printed rather than hidden behind a form.
The two Burntide desks
| Order support | Website desk | |
|---|---|---|
| Handles | Tracking, changes, refunds, batch matching | Pages, typos, corrections, privacy, press |
| Telephone | +1 (631) 016-1313 | No telephone line |
| [email protected] | [email protected] | |
| Hours | As stated at checkout | Mon–Fri 9:00am–5:00pm ET |
| Can see your order | Yes | No, by design |
| Have this ready | Order ID, name and email on the order | The page URL |
The order ID is the whole thing. It is in the confirmation email that arrived within minutes of checkout. Without it neither desk can find an order, and with it almost anything can be sorted out in one call. If you have deleted the email, search your inbox for the order date rather than for the brand name.
Write to a Burntide desk
Neither form transmits anything. Fill one in and it will tell you exactly what to put in the call or the email, which is worth more than a contact form that silently fails.
Every Burntide contact detail
| What | Where |
|---|---|
| Office | 180 Maiden Lane, Floor 6, New York, NY 10038, USA |
| Returns | 232 Madison Avenue, Suite 1200, New York, NY 10016, USA |
| Website | burntidebalance.com |
| Role | Licensed U.S. retail desk — Burntide |
| Website email | [email protected] |
| Order email | [email protected] |
| Sales telephone | +1 (631) 016-1313 |
| Distributor named on the jar | Burntide, 11870 62nd St N, Largo, FL 33773 |
| Lot on record | BUR-26/BU-7406, certificate reference BUR-7406-26-BU |
Two addresses appear because two things happen at two places. The office is where the website and the desk operate from. Returns go to a separate address, and sending a return to the office will delay a refund rather than speed it up. The refund policy has the full process ›
Faster than writing to a Burntide desk
Some questions have a faster route than either desk, and it is worth saying which.
A medical question
Your doctor or pharmacist, with the jar in your hand so they can read the panel. MedlinePlus is a reasonable first read and the National Institute on Aging covers supplement interactions in older adults specifically.
A question about a citation
Open the link. Every citation on this website resolves to a record you can read yourself. If one does not, that is a genuine error and [email protected] wants to hear about it.
A question about the price
The checkout page. This desk does not set pack prices and will not quote a figure it does not control. The pricing page explains why.
A question about what is in it
The panel is transcribed in full, and every ingredient has its own entry. Anything not on those pages is not published by the manufacturer.
What to have ready before calling Burntide
A call to the order desk goes faster when four things are on the table in front of you. None of them takes longer than a minute to find and all four together are the difference between one call and three.
The order ID
From the confirmation email that arrived within minutes of checkout. Nothing can be looked up without it. If the email is gone, search your inbox by date rather than by brand name.
The name and email on the order
Not necessarily yours. Orders placed for a partner or a parent are matched on the details used at checkout, and a mismatch is the most common reason a lookup stalls.
The jar, if you have it
The lot code on the base, BUR-26/BU-7406 for current stock, lets the desk match your jar to a batch record as well as to an order. What that check can prove.
A fourth item applies only to refunds: the date you posted the return and its tracking number. Without those, a refund that has stalled cannot be traced from either end.
What each Burntide desk can do
Both desks are honest about their limits, which saves everybody a round of email. Here is what each can and cannot do.
| Request | Order support | Website desk |
|---|---|---|
| Find your order | Yes, with the order ID | No access at all |
| Change a delivery address before dispatch | Yes, if it has not shipped | No |
| Start a refund | Yes | No |
| Match a jar to a batch record | Yes | No |
| Tell you what is on the label | Yes | Yes, and it is published on this website |
| Correct an error on a page | No | Yes, and the review date moves |
| Answer a question about a citation | No | Yes |
| Give medical advice | No | No. Nobody here should |
| Quote a price | The checkout does | No. This desk does not set it |
The two rows at the bottom are the ones worth remembering. Nobody on either desk is qualified to tell you whether a supplement is right for your medication, and neither sets the price you will be charged.
Contacting Burntide: questions
Which desk do I need?
If your question has an order ID attached, the order desk. If it is about something written on a page, the website desk. Sending an order question to the website address is the single most common reason a reply takes a day longer than it should.
Do the forms on this page send anything?
No. This is a static website with no backend, and saying so is more honest than a form that quietly discards what you typed. They assemble what the desk needs so your call or email carries it all the first time.
What are the hours?
The website desk is Mon–Fri 9:00am–5:00pm ET. Order desk hours are as stated at checkout. The telephone number is +1 (631) 016-1313.
Can you give me medical advice?
No, and no supplement desk should. If you are managing a condition or taking medication, the conversation belongs with your doctor or pharmacist. Take the jar with you so they can read the panel.
How quickly do you reply?
The website desk aims for one business day. The order desk is faster by telephone than by email, which is why the guarantee process is written around a phone call.
Order Burntide with a desk that answers.
One telephone number, two email addresses, two printed addresses and an order ID that finds anything. Keep the confirmation email.
Price and pack sizes are shown on the checkout page
Order Burntide On The Official WebsiteOne gummy a day · 30 per jar · 60-day money-back guarantee · lot BUR-26/BU-7406
References behind this Burntide page
Every source below was opened and checked. None of them studied Burntide itself; they concern the ingredients, at the amounts the researchers used.
- U.S. Food and Drug Administration. Questions and Answers on Dietary Supplements. https://www.fda.gov/food/information-consumers-using-dietary-supplements/questions-and-answers-dietary-supplements
- National Institutes of Health, Office of Dietary Supplements. Dietary Supplements: What You Need to Know. https://ods.od.nih.gov/factsheets/WYNTK-Consumer/
- U.S. National Library of Medicine, MedlinePlus. Dietary Supplements. https://medlineplus.gov/dietarysupplements.html
- National Institute on Aging. Dietary Supplements for Older Adults. https://www.nia.nih.gov/health/vitamins-and-supplements/dietary-supplements-older-adults
Every page, every journal post, the bottle facts and the ingredients go through review by Dr. Spencer Berry, MD before they ship. We write these pages from the Burntide label, the Supplement Facts panel photographed on the jar, and the distributor’s own paperwork. We cite public research for apple cider vinegar and beta-hydroxybutyrate, and we print “not published” wherever the label withholds a figure rather than estimating it. Where the manufacturer’s own listing artwork claims more than the panel supports, we say so on the page. Corrections are made on the page itself and the review date moves forward. Write to [email protected]. Last reviewed September 2026 by Dr. Spencer Berry, MD.