Burntide Official Website › Guarantee
Burntide Refund Guarantee: How the 60 Days Work
Every Burntide order placed on this website is covered for 60 days from the date of purchase.
Call +1 (631) 016-1313 with your order ID to start a claim. Return shipping is paid by the buyer. Refunds are issued 3 to 5 business days after the return is credited, then take 5 to 10 days to reach the card.
What the window covers, how a claim actually goes from this side of the desk, and the parts that are not in your favour.
How to claim the Burntide guarantee
A sixty-day window on a product most reviewers say took 3–6 weeks to judge is not a coincidence. A thirty-day guarantee would expire before the most commonly reported waiting period had finished, which would make it decorative. Sixty days is long enough for the window to mean something, and it is worth saying that plainly rather than treating the number as generosity.
Call the order desk
+1 (631) 016-1313 with your order ID. This is the route the policy describes. Email to [email protected] works too and is slower.
Send the jars back
To Burntidebalance, 232 Madison Avenue, Suite 1200, New York, NY 10016. Buyer pays return shipping, so use tracking. Put your full name, order email and order ID on a slip inside the box.
Wait for two clocks
Three to five business days after the return is credited for the refund to be issued, then five to ten days for your card to show it. The second clock belongs to your bank.
The Burntide guarantee in full, including the small print
Guarantees are usually described only in the parts that flatter them. Here is the whole shape, including the parts that cost you something.
| What | Where you stand |
|---|---|
| The window | 60 days from the purchase date on the order email |
| What is refunded | The purchase price of the product |
| Return shipping | Paid by the buyer. Use tracking, because an untracked return that goes missing is your loss |
| Original shipping | Where shipping was charged, ask the desk. It is set at checkout |
| Opened jars | Ask. The window exists because you were expected to try it |
| Time to refund | 3 to 5 business days after the return is credited |
| Time to reach your card | A further 5 to 10 days, which is your bank rather than this desk |
| Where it applies | Orders placed on this website. Not marketplace or third-party purchases |
| What it is not | A medical promise. It is a purchase policy and nothing more |
What the Burntide guarantee does and does not mean
The sentence this desk would put on the seal if it could. A money-back guarantee is a statement about the seller's confidence in the transaction, not about the product's effect. It tells you that the seller expects most buyers to keep the product, which is useful commercial information. It tells you nothing at all about what the gummy does.
Both things can be true at once: this is a genuinely good refund window by the standards of the category, and it is not evidence of anything clinical. The places to look for the second kind of evidence are on the ingredients page, where the research doses sit beside the label, and in the reference list below.
How to use the Burntide 60 days properly
Deciding inside the window is easier with a plan, so here is the one this desk would follow.
Week 1: set it up
Write the purchase date somewhere you will find it. Pick a single measurement and take a baseline. The method is on the how-to-use page.
Weeks 2 to 4: just take it
No reviewer on record reported anything in this period. Judging it here tells you nothing except whether you can keep a habit.
Weeks 5 to 7: decide
This is the window the roster actually describes. You will be on the second jar. Compare against your baseline rather than your memory.
Day 55: act
If the answer is no, call. Do not leave it to day 61. A guarantee that lapses through drift is the most common way one goes unused.
Four Burntide guarantee situations the desk is asked about
Two questions come up often enough that they belong on the page rather than in a call: what happens to the jars you send back, and what happens if the guarantee is refused.
What happens to a returned jar
It is received, matched to your order and recorded. Returned supplement stock is not resold. A jar that has left the warehouse and come back has been outside anybody's control of storage conditions, and putting it back on a shelf would be the wrong answer for the next buyer.
What if a claim is refused
The most common reason is the window, and the second is a return that cannot be matched to a payment. Both are avoidable. If you believe a refusal is wrong, ask the desk on +1 (631) 016-1313 for the reason in writing, and your card issuer is the next route after that.
What if only part of the order is returned
Call before you post. A partial return is workable and it has to be agreed first, because otherwise the parcel and the payment do not reconcile and the refund stalls in the middle.
What if the product was a gift
The refund follows the payment rather than the recipient. Whoever paid needs to make the call, with the order ID from their own confirmation email.
None of those four is unusual, and none is a reason a desk should be difficult. A guarantee that only works in the simplest case is a guarantee written for the seller, and the test of any refund policy is what it does in the awkward cases rather than in the tidy one. All four are handled on the same telephone number as a straightforward claim.
Burntide guarantee questions
How long is the guarantee?
60 days from the date of purchase, unless the sales page prints a longer window for your order. The date on the order email is the date that counts.
Do I have to return the jars?
Yes. Return shipping is paid by the buyer, so use a tracked service and keep the receipt. Returns go to Burntidebalance, 232 Madison Avenue, Suite 1200, New York, NY 10016.
What do I put in the box?
Your full name, the email address on the order and the order ID, on a slip inside the box. Those three things are what lets the desk match a parcel to a payment.
How long does the refund take?
Three to five business days after the return is credited, then a further five to ten days for the card to show it. The second half is your bank rather than this desk.
Can I claim if the jars are opened?
Call +1 (631) 016-1313 and ask. The point of a 60-day window on a product that takes 3–6 weeks to judge is that you were expected to open it.
Does the guarantee cover a marketplace purchase?
No. It covers orders placed on this website. A jar bought elsewhere has whatever policy that seller offers, and this desk cannot refund a payment it never received.
Order Burntide with sixty days to change your mind.
The window is longer than the time most reviewers say they waited, which is the whole point of it. Put day 55 in your calendar when the parcel arrives.
Price and pack sizes are shown on the checkout page
Order Burntide On The Official WebsiteOne gummy a day · 30 per jar · 60-day money-back guarantee · lot BUR-26/BU-7406
References behind this Burntide page
Every source below was opened and checked. None of them studied Burntide itself; they concern the ingredients, at the amounts the researchers used.
- U.S. Food and Drug Administration. Questions and Answers on Dietary Supplements. https://www.fda.gov/food/information-consumers-using-dietary-supplements/questions-and-answers-dietary-supplements
- National Institutes of Health, Office of Dietary Supplements. Dietary Supplements: What You Need to Know. https://ods.od.nih.gov/factsheets/WYNTK-Consumer/
- National Institutes of Health, Office of Dietary Supplements. Dietary Supplements for Weight Loss: Fact Sheet for Health Professionals. https://ods.od.nih.gov/factsheets/WeightLoss-HealthProfessional/
- U.S. National Library of Medicine, MedlinePlus. Dietary Supplements. https://medlineplus.gov/dietarysupplements.html
Every page, every journal post, the bottle facts and the ingredients go through review by Dr. Spencer Berry, MD before they ship. We write these pages from the Burntide label, the Supplement Facts panel photographed on the jar, and the distributor’s own paperwork. We cite public research for apple cider vinegar and beta-hydroxybutyrate, and we print “not published” wherever the label withholds a figure rather than estimating it. Where the manufacturer’s own listing artwork claims more than the panel supports, we say so on the page. Corrections are made on the page itself and the review date moves forward. Write to [email protected]. Last reviewed September 2026 by Dr. Spencer Berry, MD.