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How Do You Reach BurnTide Customer Service, and What Should You Have Ready?
When something goes wrong with an order, you want a name, a number and a plan. This guide sets out burntide customer service in one place. It shows which desk handles which question, what to have in front of you and what each desk cannot do.
BurnTide customer service has two desks. For orders, tracking, changes and refunds, call +1 (631) 016-1313 or email [email protected]. For page errors, privacy and press, email [email protected], Monday to Friday, 9:00am to 5:00pm ET. Have your order ID ready, because neither desk can look up an order without it.
Know who to call before you buy.
The order path shows today's price and the 60-day guarantee terms. If you want to hear a person answer first, the order desk number is printed on this page.
This website earns a commission when you buy through it.
See today’s price and guarantee- Order desk: +1 (631) 016-1313 and [email protected], for tracking, changes and refunds.
- Website desk: [email protected], Monday to Friday, 9:00am to 5:00pm ET.
- Order desk hours: as stated at checkout.
- Office: 180 Maiden Lane, Floor 6, New York, NY 10038.
- Returns: 232 Madison Avenue, Suite 1200, New York, NY 10016.
- Have ready: your order ID, plus the lot code if you have the jar.
Who runs BurnTide customer service?
Two separate desks share the job, and mixing them up is the most common reason a message goes nowhere. Only the order desk has access to orders. The website desk has none, by design.
| Order desk | Website desk | |
|---|---|---|
| Handles | Tracking, changes, refunds, batch matching | Page errors, citations, privacy, press |
| Phone | +1 (631) 016-1313 | No phone line |
| [email protected] | [email protected] | |
| Hours | As stated at checkout | Monday to Friday, 9:00am to 5:00pm ET |
| Can see your order | Yes | No |
If you are unsure which to use, ask yourself one question. Does it need an order ID? Then it is for the order desk.
What should you have ready before BurnTide customer service picks up?
Four things turn three calls into one. None takes more than a minute to find.
- Your order ID. Find it in the confirmation email sent soon after checkout. If you deleted it, search your inbox by the order date, not by the brand name.
- The name and email on the order. Orders placed for a partner or parent are matched on the details used at checkout.
- The jar, if you have it. The lot code on the base lets the desk match your jar to a batch record as well as to an order.
- One clear sentence about the problem. "Tracking has not moved for several business days" gets a faster answer than "my order is wrong."
How does BurnTide customer service handle refunds?
Call +1 (631) 016-1313 with your order ID inside the 60-day window. Email to [email protected] also works and is slower. You send the jars to the returns address, at your own cost, and you should use tracking. Add a slip inside the box with your full name, order email and order ID.
The refund is issued 3 to 5 business days after the return is credited. Your card then takes a further 5 to 10 days to show it, and that second clock belongs to your bank. The guarantee is a purchase policy, not a medical promise. See how the 60-day guarantee works for the full steps.
Send the return to the returns address, not to the New York office. Sending it to the office will slow the refund down.
What else can BurnTide customer service help with?
The order desk can also match a lot code to an order, change an order before dispatch and open a trace for a parcel. Questions about a damaged parcel or a broken seal go there too. Do not use a jar with a damaged or missing seal.
The desk will not answer medical questions, and neither will this site. For those, ask your doctor or pharmacist with the jar in your hand so they can read the panel. If something feels wrong after taking it, stop and tell a pharmacist or doctor what you took and when. Our safety guide lists the label cautions.
What can BurnTide customer service not tell you?
Several things are simply not published, and a polite agent cannot publish them for you. These include the split of the 525 mg blend between the four ingredients and a certificate of analysis for the lot. The certificate reference on record, BUR-7406-26-BU, is a traceability reference, not a laboratory result.
Price is another. This site does not set pack prices, so it will not quote one. The checkout page does. If a person on any line offers a price that you cannot see at checkout, ask for it in writing before you pay.
How do you get the best out of BurnTide customer service?
Be brief and be specific. Say what you ordered, when, and what you want. Note the date and time of each call. Keep any emails. Be polite, because the person on the line is usually not the person who made the rule.
If you still feel stuck, write to [email protected] and say what you tried. The website desk cannot fix an order, but it does fix pages, and it wants to hear when a page is wrong. Our contact page prints all of these details in one place.
What are the BurnTide customer service, price and guarantee facts?
| Item | What the source says |
|---|---|
| Order phone | +1 (631) 016-1313 |
| Order email | [email protected] |
| Website email | [email protected], Monday to Friday, 9:00am to 5:00pm ET |
| Office | 180 Maiden Lane, Floor 6, New York, NY 10038 |
| Returns | 232 Madison Avenue, Suite 1200, New York, NY 10016 |
| Guarantee | 60 days from purchase. Buyer pays return shipping |
| Refund timing | 3 to 5 business days after the return is credited, then 5 to 10 days to reach the card |
| Price | Not published here. Set on the checkout page |
Frequently asked questions
What is the BurnTide customer service phone number?
The order desk is +1 (631) 016-1313, for tracking, changes and refunds. Have your order ID ready.
Which email address does BurnTide customer service use?
Orders and refunds: [email protected]. Page corrections, privacy and press: [email protected], Monday to Friday, 9:00am to 5:00pm ET.
What hours is BurnTide customer service open?
The website desk is open Monday to Friday, 9:00am to 5:00pm ET. Order desk hours are as stated at checkout and are not published here.
Where do I send a BurnTide return?
To 232 Madison Avenue, Suite 1200, New York, NY 10016. Do not send it to the New York office. Return shipping is on the buyer, so keep tracking.
Can customer service tell me if my jar is genuine?
The order desk can match the lot code on the base of your jar to an order. A lot code is a traceability reference, not a laboratory result.
Can BurnTide customer service give medical advice?
No. Ask your doctor or pharmacist. BurnTide is a dietary supplement and is not FDA approved.
Our view
Our view is that a support page should be boring and complete. Here are both desks, both addresses, their jobs and their limits. We cannot see your order, and we say so. The people who can see it are on the number above.
Keep your order ID somewhere you will find it and write the purchase date on the jar. If you ever need to call, you will be glad you did. This page is general information, not medical advice. For more on buying, see who makes BurnTide or go to the BurnTide home page.
Order with the support line in hand.
The order path shows today's price and the 60-day guarantee terms. The support number is on this page before you pay.
This website earns a commission when you buy through it.
See today’s price and guaranteeLast updated October 23, 2026
Reviewed on by Dr. Spencer Berry, MD, Physician. We write from the Burntide label, the Supplement Facts panel on the jar and the distributor’s own paperwork. Where a figure is not published we write “not published” and do not estimate it. This page is general information, not medical advice. Corrections go to [email protected].